Last Updated May 1, 2017
Commitment to Privacy
canaPHEM is the registered trade name of the Canadian Academy for Prehospital and Emergency Medicine Inc., an Ontario based educational services, first responder product supply and consulting business and related online portal, (sometimes referred to as “We” or “Our” or “Us” or simply “canaPHEM” or “Company”) which operates the portal canaphem.ca (collectively the “Web Site”).
WE INTEND TO USE YOUR PERSONAL INFORMATION TO PROVIDE OUR BUSINESS SERVICES ONLY AND TO COMMUNICATE AND MARKET THESE SERVICES AND OTHERS THAT WE FEEL MAY BE OF INTEREST OF YOU. WE WILL NEVER SELL OR RENT YOUR PERSONAL INFORMATION TO UNRELATED THIRD PARTIES.
Since January 1, 2004, all Canadian organizations engaged in commercial activities have been required to comply with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and the Canadian Standards Association Model Code for the Protection of Personal Information incorporated by reference into PIPEDA or substantially similar legislation enacted in the province in which they live. In addition, an Act respecting the Protection of Personal Information in the Private Sector has been in force in Quebec since 1994 and sets out rules regarding the collection, use and disclosure of personal information and similarly within that province. Similarly, in Alberta there is the Personal Information Protection Act (PIPA) that has been in force since 2008 and in British Columbia there is the Personal Information Protection Act (PIPA) that has been in force since 2003.
Personal information is defined in PIPEDA as information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization. In other words, it does not include the information that one normally finds on a business card. Most of the information we collect from people and businesses is the type of information you find on a business card and the only information we generally collect from individuals is their basic contact information for course registration purposes; – their name, address, phone number, email, certification choice and level, pre-requisite course(s) and sometimes employer name and contact information.
Consent to Our Collection of Personal Information
In most cases, We obtain your consent to collect, use and disclosure of your personal information. Generally, we only collect personal information directly on the web site or in person at the start of the course registration or purchase of other products and services. Sometimes we may obtain information about you from other third party sources such as credit bureaus and identity verification services.
Use of Personal Information by canaPHEM and CASL Compliance
We will use your personal information as follows: to identify our customers, to provide our business services to our customers, to anticipate the business needs of our customers, to permit registration for our courses and those of affiliated or recommended service providers, to administer any contests and promotions, to issue invoices and collect monies owing, to transmit advertising and promotional material to our customers and registered users in accordance with CASL, to permit ecommerce functionality of the web site and to maintain our database of customers.
In addition, if you attend one of Our courses, you will be identified by your given name and surname to other course participants so that you may communicate with and learn from one another.
If you apply for a position with our company or to become a service provider or distributor to us, we will use your personal information to assess your candidacy as an employee or suitability as a service provider or distributor. Lastly, We may use your contact information (name, e-mail and postal address) so that we may communicate with you by email about the services and products, contests and promotions of our company, related companies and our business partners.
Personal information will be disclosed to only those of our employees that need to know the information for the purposes of their employment activities to provide our services to you.
Limiting Collection, How Information is Collected, Retention
Generally, we only collect personally identifiable information about you is when you voluntarily provide it to us, by for example: completing out a form or survey; participating in a promotion, contest or sweepstakes; registering your course selections – either online or in person training; signing up for an e-mail newsletter, e-mailing, calling or writing to us.
We will limit the personal information collected to that which is reasonably necessary for the purposes identified above.
We will not keep personal information beyond a reasonable period of time during which it is required for the purposes for which it is collected.
Like most other commercial websites, We will monitor traffic patterns, site usage and related site information and statistics to optimize your visit to our web site.
There are a number of ways We collect information from a customer or someone browsing the web site, including tracking your activities through your IP address, the use of “cookies,” and web beacons. This type of information is not personally identifiable unless you have already provided us with your personal information online.
The server for our web site usually logs your IP address when you request a page from this web site. By just surfing the site you will remain anonymous to us since we do not link your IP address to anything personally identifiable.
We may also employ “Web beacon technologies” to better tailor this site to provide enhanced customer service. These elements are placed on several pages throughout our web site. When a visitor goes to these pages, an anonymous notice of that visit is generated which may be processed by us or by our vendors. This technology works in conjunction with cookies (described above). You can set your browser to turn off cookies if you don’t want to associate your non-personally identifiable information with your visits to these pages.
Withdrawal of Consent
You may withdraw your consent to our collection, use and disclosure of your personal information at any time, subject to legal and/or contractual restrictions and upon reasonable notice. Your withdrawal of consent to our collection, use and disclosure of your personal information may impact our ability to provide our products and services to you.
You can ask us not to send you marketing communications by following the opt-out instructions in each communication or you may let us know by contacting us at firstname.lastname@example.org.
Disclosure of Personal Information – Third Parties
PIPEDA permits Us to disclose personal information to third parties, without an individual’s knowledge and consent, to a) a lawyer representing our company, (b) collect a debt owed to us by the individual or client, (c) comply with a subpoena, a warrant or an order made by a court or other body with appropriate jurisdiction, (d) a law enforcement agency in the process of a civil or criminal investigation, (e) a government agency or department requesting the information; or (f) in the course of a sale of the business of canaPHEM to a purchaser, or (g) as otherwise required by law.
PIPEDA permits us to transfer personal information to a third party, without the individual’s knowledge or consent, if the transfer is simply for processing purposes and the third party only uses the information for the purposes for which it was transferred.
Accuracy of Your Information
It is important that the information that we have on file be accurate and up-to-date. If, during the course of our business relationship with you or your company, any of your information changes, please inform us so that we can make any necessary changes. We may also ask you from time to time whether your personal information is up-to-date.
Safeguards – No Guarantees
canaPHEM uses various commercially reasonable safeguards to ensure that your personal information is protected against loss, theft, misuse, unauthorized access, disclosure, copying or alteration. These include: security of our physical premises; security software and firewalls to prevent unauthorized computer access or “hacking” of our servers; and internal passwords that restrict access to our electronic files.
However, as recent high profile data breaches around the world demonstrate, no information made available online is perfectly secure these days and there is always the risk of disclosure.
If there is a data breach, We will notify you in accordance with privacy law respecting data breaches.
No Information Collected from Children.
We do not knowingly collect any personal information about children under the age of 13. If We obtain actual knowledge that it has collected personal information about a child under the age of 13, that information will be immediately deleted from our database. Because it does not collect such information, we have no such information to use or to disclose to third parties. canaPHEM has designed this policy in order to comply with the Children’s Online Privacy Protection Act (“COPPA”).
Access to your Personal Information
You have a right to challenge the accuracy and completeness of your personal information and to have it amended, as appropriate. You also have a right to request access to your personal information and receive an accounting of how that information has been used and disclosed, subject to certain exceptions prescribed by law. For example, if the requested information would reveal personal information about another individual, your request for access may be limited or denied. If your request for access is denied, canaPHEM will notify you in writing of the reason for the denial.
To request access or to amend your personal information, please contact the business associate of ours who you normally deal with or our Privacy Officer at:
120 Jones Court, Whitby, Ontario, L1N 6J9
We will respond within thirty (30) days of receipt of your written request.
canaPHEM will respond to inquiries about its policies and practices relating to its handling of your personal information. Inquiries should be directed to our Privacy Officer at:
120 Jones Court, Whitby, Ontario, L1N 6J9
If any complaint or inquiry is not handled to your complete satisfaction, you may contact the relevant government agency:
Privacy Commissioner of Canada
112 Kent Street
Toll free: 1.800.282.1376.
Office of the Information and Privacy Commissioner Alberta (Edmonton)
Suite 410, 9925 109 Street NW
Edmonton, AB T5K 2J8
Phone: (780) 422-6860
Toll-Free: (888) 878-4044
Fax: (780) 422-5682
Commission d’accès à l’information du Québec
480 St. Laurent
Toll Free: 1.888.528.7741
Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038 Stn. Prov. Govt.
Victoria B.C. V8W 9A4
Telephone: (250) 387-5629
Facsimile: (250) 387-1696
California User Consumer Rights. In accordance with California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to email@example.com.
© The Canadian Academy for Prehospital and Emergency Medicine Inc. carrying on business as canaPHEM. 2015, 2016 & 2017. All rights reserved.
Last Updated May 1, 2017